Do you have questions about our bikes, products, and services? Check out our frequently asked questions (FAQ) for answers to common queries.
We accept returns of unused items in their original packaging within 15 days of purchase, and we require a receipt or other proof of purchase. If the product you’re returning was a special order, you will be liable for additional handling and shipping costs.
We only exchange products that are damaged or defective. If you think a product is defective, please call us on 022 482 2974 with the details of the product and the specific defect(s).
We’ve partnered with Yonda Bike Finance, Renewed Gear Bicycle Finance, Bicycle Finance SA, and Rola Bicycle Finance to make it possible for you to spread the cost of purchases worth R10,000 or more across a series of more affordable payments. PayFast and Pay Just Now are also available as Payment Solutions.
Yes, we have an app for Android and iOS devices to make it easier for you to browse and shop bikes and other products with us. The app also offers exclusive deals not available on the website or in store.
Use the Bike Addict Size Guide to find the right size bike for you. The guide includes sizing charts and helpful information. If you need any further assistance, please contact us and a sales person will gladly help you.
Yes, we offer gift vouchers for use in store and on our website and app. Gift vouchers are available in denominations of R200, R300, R400, R500, R1,000, R1,500, and R2,000. Please contact us for any specific amount you need.
We offer a Bike Fit/Set-Up service. Our fitment expert, will assess your posture, flexibility, and muscle alignment, as well as your current riding style and injury history, before performing a movement and biomechanical analysis of riding position, adjusting and aligning the cleats, checking pedal stroke efficiency, and making other necessary adjustments.